How to Recover a Forgotten KK8 UID

Prepare Your Registered Phone Number

Before starting UID recovery, make sure you have access to the phone number registered with your account. The recovery process uses this number to send the OTP required to verify your request.

Start from the Login Page

Open KK8 Login (/en/login) (Internal Link) to begin. The Forgot UID option is available through the login flow for users who cannot remember the User ID needed to access their account.

Step 1: Click the Login Button

Go to the account access page and click the Login button. This opens the login interface where you can find the available account recovery options.

Step 2: Select Forgot UID

Select Forgot UID instead of attempting to guess your account identifier. The recovery function will guide you through verification using the phone number associated with your account.

Step 3: Enter Your Phone Number

Enter the phone number registered with your account. Review the number carefully before proceeding because the OTP required for UID recovery will be sent to this mobile number.

Step 4: Click Send OTP

After confirming your phone number, click Send OTP to request a verification code. Keep your phone available while waiting for the message to arrive.

Step 5: Enter the OTP

Enter the OTP received on your registered phone into the verification field. Make sure you use the current verification code associated with your recovery request.

Step 6: Copy Your UID

After successful verification, your account UID will be displayed. Copy the UID accurately and store it securely so that you can use it for future account access.

Step 7: Click Continue

Once you have copied and securely saved your UID, click Continue to complete the recovery flow. You can then use the recovered User ID when signing in to your account.

Use the Registered Phone Number

UID recovery depends on the mobile number associated with your existing account. Enter the registered number accurately so the verification process can proceed correctly.

Use the Latest OTP You Receive

If you request more than one OTP, enter the latest valid verification code received for the current recovery attempt. Avoid sharing OTP codes with anyone else.

Copy Your UID Carefully

Once the UID appears, copy it exactly as displayed. Keeping an accurate record can help prevent future login problems caused by mistyped or forgotten account identifiers.

Store Your User ID Securely

Save your recovered User ID somewhere private and accessible only to you. Avoid displaying or storing account credentials on public or shared devices.

Use the Official Website for Account Access

Access account and recovery features through the official site at https://kk8official.my (Naked URL). When you have recovered your User ID, return to KK8 Login (/en/login) (Internal Link) to access your account.

Sign In with Your Recovered User ID

After retrieving your UID, open KK8 Login (/en/login) (Internal Link), enter the recovered User ID together with your password and follow the normal sign-in process.

Reset Your Password If You Cannot Remember It

Recovering your UID does not replace your account password. If you also cannot remember the password, follow the Forget Password (/en/user-guide/forget-password) (Internal Link) guide to complete the separate password recovery process.

Keep Your Login Credentials Organized

Once you regain access, keep your UID and password in a secure location. If you know your existing password but want to replace it, refer to How To Change Password (/en/user-guide/how-to-change-password) (Internal Link) for the applicable steps.

Review Other Account Guides

Visit the User Guide (/en/user-guide) (Internal Link) for additional help with registration, account access, deposits, withdrawals and other platform functions. New users can also review How To Register (/en/user-guide/how-to-register) (Internal Link) to understand how account credentials are established during sign up.

What do I need to recover my UID?

You need access to the phone number registered with your account. An OTP will be sent to that number as part of the verification process before your UID is displayed.

Where can I find the Forgot UID option?

Start from the login interface and select Forgot UID. You will then be prompted to enter your registered phone number and complete OTP verification.

Why is an OTP required for UID recovery?

The recovery flow uses an OTP sent to the registered phone number to verify the request before displaying the account UID. Enter the received verification code in the designated field to continue.

What should I do when my UID is displayed?

Copy the User ID exactly as shown and store it securely. After that, click Continue and use the recovered UID when you next sign in.

What if I remember my UID but forgot my password?

You do not need to repeat UID recovery. Follow the Forget Password (/en/user-guide/forget-password) (Internal Link) guide to verify your account and create a new password.

Is a UID the same as a password?

No. The UID identifies the account during login, while the password is a separate credential used to authenticate access. Recovering your User ID does not automatically reset your password.

Can I create another account instead of recovering my UID?

If you already have an account and only forgot its User ID, use the recovery process rather than creating another account solely to regain access. Users who genuinely need information about new account creation can refer to How To Register (/en/user-guide/how-to-register) (Internal Link).

Where can I get more account guidance?

Browse the User Guide (/en/user-guide) (Internal Link) for detailed account tutorials or visit FAQs (/en/faqs) (Internal Link) for answers to other common platform questions.