How to Reset a Forgotten KK8 Password

Prepare Your User ID and Registered Phone Number

Before starting the password recovery process, have your User ID and registered phone number ready. The phone number is required to receive the OTP used to verify the password reset request.

Start from the Login Page

Go to KK8 Login (/en/login) (Internal Link) and select Forgot Password. Use the password recovery option rather than repeatedly trying passwords you are unsure about.

Step 1: Select Forgot Password

Open the login interface and select Forgot Password to begin the account recovery process. This takes you to the verification flow required before a new password can be created.

Step 2: Enter Your User ID

Enter the User ID associated with your account. Check the characters carefully before proceeding so the recovery request is connected to the correct account.

Step 3: Enter Your Phone Number

Provide the phone number registered with your account. You need access to this number because the verification code will be delivered through the OTP process.

Step 4: Click Send OTP

After checking your User ID and phone number, click Send OTP. Wait for the verification code to arrive on your registered mobile number before continuing.

Step 5: Enter the OTP You Received

Enter the OTP received on your phone into the verification field. Use the current code associated with your password reset request and enter it accurately.

Step 6: Set a New Password

Once verification succeeds, enter the new password you want to use for future account access. Choose a password that you can remember securely without making it easy for another person to guess.

Step 7: Retype Your New Password

Enter the same new password again in the confirmation field. Both entries should match exactly before you continue with the reset.

Step 8: Click Continue

Review the information and click Continue to submit your new password. After the reset is completed successfully, use the new password the next time you sign in.

Make Sure You Can Receive the OTP

Keep your registered phone available during recovery. If the OTP does not arrive immediately, check that the entered mobile number is correct and allow time for delivery before requesting another code.

Use the Latest Verification Code

If more than one OTP has been requested, use the latest valid code received for the current recovery attempt. Older verification codes may no longer be accepted.

Confirm Both Password Entries Match

Carefully compare the new password and confirmation fields before clicking Continue. A typing difference between the two entries can prevent the password reset from completing.

Keep Your New Password Private

Do not disclose your password or OTP to other people. Avoid storing login credentials on public or shared devices, and use account access only through the official site at https://kk8official.my (Naked URL).

Remember Your User ID

Your User ID is required during this password recovery process. If you cannot remember it, follow the Forget UID (/en/user-guide/forget-uid) (Internal Link) guide before attempting the password reset again.

Sign In with Your New Password

After the reset succeeds, return to KK8 Login (/en/login) (Internal Link) and sign in using your User ID and newly created password. Stop using the previous password because it has been replaced.

Change a Password You Still Know

Forgot Password is intended for users who cannot remember their existing password. If you can still access your account and simply want to update your credentials, refer to How To Change Password (/en/user-guide/how-to-change-password) (Internal Link) for the relevant procedure.

Review Other Account Guides

Visit the User Guide (/en/user-guide) (Internal Link) for additional instructions covering registration, account access, deposits, withdrawals and other platform features. New users can also read How To Register (/en/user-guide/how-to-register) (Internal Link) to understand the available account registration methods.

What information do I need to reset my password?

You need your User ID and registered phone number. An OTP is sent as part of the verification process before you can create a new password.

Why do I need my registered phone number?

The registered mobile number is used to receive the OTP required for password recovery. You must enter the verification code you receive before proceeding to the new-password stage.

What should I do after receiving the OTP?

Enter the OTP in the verification field, proceed to the password reset section, create a new password and retype it accurately before clicking Continue.

Why do I have to enter my new password twice?

Retyping the new password helps confirm that the intended password was entered correctly and reduces the chance of accidentally setting a mistyped credential.

What if I forgot my User ID too?

Follow the Forget UID (/en/user-guide/forget-uid) (Internal Link) instructions to recover the account identifier needed for the password reset process.

Can I use the old password after completing the reset?

Once the password has been successfully reset, use the newly created password for subsequent sign-ins instead of the previous credential.

Where can I find other account assistance?

Browse the User Guide (/en/user-guide) (Internal Link) for instructions related to account access and platform features, or review FAQs (/en/faqs) (Internal Link) for answers to other common questions.